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Student Policies and Complaints

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Student Policies

Complaints Related to Title IX Policy
Title IX policy prohibits sex discrimination in education. This page describes the law and provides University contact information for any related inquiries.
 
This webpage provides the Office of Registrar鈥檚 process for grade changes and the grade replacement policy.
 
USA Refund Policy
This webpage provides the Office of Student Accounting鈥檚 breakdown of payment information including deadlines and refund policies.

Student Complaints

For all student complaints, information can be found on pages 175-180 of The Lowdown.
 
This document contains contact information and guidelines for submitting a complaint regarding USAonline services and lists contact information for technical assistance.
 

This document lists contact information for filing a complaint regarding the University鈥檚 Distance Education programs or courses in all 50 states, the District of Columbia, Puerto Rico, and the U.S. Virgin Islands.
 

Students enrolled in distance education courses may address unresolved complaints to 青涩直播鈥檚 State Portal Entity.

Please note that complaints must first go through USA鈥檚 grievance procedures. If a student has not utilized all available administrative procedures, the student will be referred back to the institution to complete the process.

青涩直播鈥檚 State Portal Entity
Ron Leonard, Director of Special Initiatives
ron.leonard@ache.edu
(334) 242-2211

 
For additional information, please visit the .